Enrollment and Match Specialist
The primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched, using a high degree of independent judgment along with BBBS standards and practices. This position is responsible to interview, gather data and provide an assessment of every new volunteer and child that enrolls in the program to determine eligibility and matching recommendations.
Volunteer enrollment and assessment includes personal interviews, reference checks, background checks and orientation. Child enrollment and assessment includes family and child interviews, home visits, and collecting collateral information. High level customer service must be demonstrated, focusing on volunteer options and child safety throughout the enrollment and matching process. Other duties include assisting in the recruitment of volunteers, supervising occasional group activities, and assisting at fundraising events. The position will include regular evening and occasional weekend hours.
Some travel around Washington County requires a valid driver’s license and reliable transportation. A bachelor’s degree in social services, human resources or a related field is also required. Experience with both child and adult populations, and/or specific assessment or intake experience, is strongly preferred.
This is a full time position. A degree is required and salary will be based on degree and experience.
Big Brothers Big Sisters of Washington County-Community Engagement Coordinator
Summary Job Description
The Community Engagement Coordinator is responsible for implementing, sustaining, and evaluating an effective marketing and community relations program that advances the mission of Big Brothers Big Sisters of Washington County and builds community partnerships throughout the county. Working closely with the Executive Director, Recruitment Committee, and staff, this position develops new partnerships in areas of program, volunteer, youth and donor recruitment and special events. This position cultivates prospective new corporate and community partnerships to generate volunteers and revenue, manages existing partnerships and develops and implements strategies to create geographic balance between volunteers and youth in the mentoring program.
Essential duties include outreach to corporate, civic, faith based and educational groups to arrange and conduct presentations, maintaining existing and developing new partnerships to promote BBBS, representing BBBS at chamber, civic and other community events, and participating in agency events and activities. This position also utilizes social media to promote BBBS and will maintain Facebook and Twitter pages, create press releases, arranges PSA’s and coordinate monthly tapings of “Tuesday’s Child” with Channel 12.
Previous experience and proven success in partnership development, and/or volunteer recruitment is required. Knowledge of Washington County is required; established contacts or relationships a plus. The Community Relations Coordinator must demonstrate creativity, customer focus, excellent oral and written communication skills and the ability to work independently and initiate new strategies.
Please send cover letter and resume to:
Big Brothers Big Sisters of Washington County
103 S. Main Street
West Bend, WI 53095
Or email to